Privacy and Cookie Policy

It is possible to browse without providing us with any of your details.

When you place your first order you will be asked to create an account with us. This helps speed up your future purchases.

You will be asked to provide us with:

  • Your name and your address
  • Your email address- so we can confirm your order and keep you up to date of progress
  • Your phone number- just in case there is a problem with your order

When you make your payment your card details will be taken by Sage Pay our secure payment provider. Caramel does not have any access to your card details.

Sage pay is the leading online secure payment provider. They use SSL encryption technology to keep your details safe. If you need some more information visit

We will also use your email address to keep you up to date with new deliveries and special offers.

We will not use your phone number to call you unless we need to discuss an order or a return.

We will not pass your details on to any third party.

This Privacy policy forms part of our Terms and Conditions.


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you.

We use cookies to keep track of what you have in your basket and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site to use it for research perposes.

We do have relationships with carefully selected suppliers who may aso set cookies during your visit.

  • Google Analytics [ Cookie names: _utma_utmb_utmc_utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. For more information see Google Privacy Policy.
  • Google Map. [Cookie name: NNID PREF]

We are giving you this information as part of our initiative to comply with recent legislation and to make sure we are honest and clear about your privacy when using our website.

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